If you are an AikBank Mastercard Platinum credit card user, wherever you are and whatever happens to you, know that you have support. By calling the Contact Center at +381 11 785 99 99 and selecting the option for AikBank Mastercard Platinum service users, you can:
- you contact directly with your Concierge agent
- Find out more about your insurance package
- easily report the loss or theft of your card.
On weekdays, by calling the Contact Center from 9am to 6pm and on Saturdays from 9am to 1pm or by sending a request to the email address platinum@aikbank.rs outside of business hours, you can submit a request for:
Fast money transfer abroad via RIA Money Transfer due to theft, loss or damage of the card. The money is paid out in the currency of the country of receipt. AikBank sends money via the RIA Money Transfer System by debiting the available balance of funds on the card. Up to the amount of the dinar equivalent of EUR 500 once a year, the transaction is carried out without fees Transfernova Belgrade.
If the requested amount to send cash is greater than EUR 500, the fee for that transaction is paid by the User in accordance with the fee tariff of Transfernova Belgrade.
The fee for sending cash for all sending transactions after the first sending within a period of one year is paid by the User in accordance with the Transfernova Belgrade fee schedule.
Urgent production and delivery of the Card in the event of loss, theft or damage to the Card once during the Card's validity period is carried out at the expense of AikBank. For subsequent cases of issuing a new card, the cost is borne by the User in accordance with the Bank's and DHL's Tariffs.
See detailed conditions .